Initial support query

This is a page to assist people that have problem, but don't know what to do first.

I am having a problem connecting, now what?

There are a couple of things that you will need to check. Once you gathered all this information, you can contact an admin.

What information do I need before you proceed

1 Your node id on CTWUG's WIND site

2 Which High site do you connect too?

3 What is your IP Address that you are trying to connect from?

4 What is your IP Address of your router?

Can you ping your router

My Router's IP address is 172.18.48.190 Open a command prompt window in windows or open a console in Linux, then type:

ping 172.18.48.190

You should get a result like this:

ping 172.18.48.254

Pinging 172.18.48.254 with 32 bytes of data::
Reply from 172.18.48.254: bytes=32 time=14ms TTL=63
Reply from 172.18.48.254: bytes=32 time=1ms TTL=63
Reply from 172.18.48.254: bytes=32 time=1ms TTL=63
Reply from 172.18.48.254: bytes=32 time=1ms TTL=63
Ping statistics for 172.18.48.254:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 1ms, Maximum = 14ms, Average = 4ms

Copy and paste your results if it differs from these as part of your fault report.

Can you ping your high site?

I connect to Mars. Find our high site here. Mars's IP to ping is 172.18.48.254

Again in the console or Command prompt window, enter the ping command:

ping 172.18.48.254

You should get a similar result as pinging your router.

Can you traceroute to the IP in question?

Open a console in Linux and traceroute to your high site and the site that you are trying to connect too:

traceroute 172.18.48.254

Your results should look like this:

If you use Windows open a command prompt and enter the follwoing commnd: tracert 172.18.48.254

Your results should look like this: